Frequently asked questions
What is the return policy?
For hygiene reasons, beauty and nail products are final sale. Accessories may be eligible for return within 14 days if unused and in original packaging.
What if my item arrives damaged?
We’re so sorry! Please contact us within 48 hours of delivery with photos, and we’ll make it right.
Do you offer exchanges?
Yes, we offer exchanges on eligible items within 14 days of delivery. Items must be unused, unworn, and in their original packaging to qualify.
Are any purchases final sale?
As stated above, for hygiene reasons, beauty and nail products are final sale. Accessories may be eligible for return within 14 days if unused and in original packaging.
When will I get my order?
Orders are processed within 1–3 business days. Standard shipping typically takes 5–10 business days depending on your location. You’ll receive tracking information as soon as your order ships.
Can I change or cancel my order?
We process orders quickly, so changes or cancellations must be requested within 12 hours of placing your order. Please contact us as soon as possible.
How can I contact Lush Halo?
You can reach us anytime at bloomexe@gmail.com. We aim to respond within 24–48 business hours.